Enterprise agent

    ServiceNow Developer Agent

    Builds on the platform itself, with approval on every write.

    ServiceNow developers and platform teams who want an agent that can actually build — and a review step in front of everything it builds.

    Talk to sales How the agent works
    Tools available
    52
    Of those, tools that write
    31
    Curated ServiceNow skills
    23

    Tools the tier may not use are absent from the request entirely — the model is never told about a tool it cannot call.

    Full platform capability

    Everything the Analyst Agent does

    The complete read and record-work surface, plus the platform build tools below.

    Server-side logic

    Create Business Rules, Script Includes, Client Scripts, UI Actions and UI Policies, following ServiceNow best-practice patterns.

    Schema and configuration

    Create fields and set instance properties — the changes that alter what the instance is, not just what it contains.

    Catalog and workflow

    Build catalog items and record producers, author workflows activity by activity, set conditions, publish them, and attach flows to catalog items.

    Reporting and email infrastructure

    Build reports and dashboards, configure notifications, set up SMTP, and create inbound email actions.

    Gated script execution

    Run server-side script where the Table API alone cannot do the job — including installing the script runner — with your approval each time.

    Access control

    Manage ACLs directly, for the cases where the access model itself is the work.

    What it cannot do

    • Read-only until writes are explicitly enabled on the connection.
    • With Review mode on, pauses for approval on the plan and before every individual write.
    • Privileged tools — script execution, ACL management, schema changes — are available to this tier only.

    ServiceNow knowledge it works from

    23 curated skills are loaded for this agent, matched to what it is allowed to do — an agent that cannot act on Business Rules is not given the Business Rules material. It also has live web access, so it can read current ServiceNow documentation when a question needs version-specific detail.

    • Data Model & Tables
    • ITSM Core
    • CMDB & Asset Management
    • Service Catalog & Request
    • Knowledge Management
    • Forms Views & Layouts
    • Flow vs Business Rule
    • Troubleshooting & Debugging
    • Performance
    • Dashboards & Reports
    • Performance Analytics
    • Notifications & Events
    • Roadmaps & Delivery Planning
    • Business Rules
    • Script Includes
    • Client Scripts & UI Policies
    • Flow Designer & Integration Hub
    • Integrations
    • Service Portal
    • Workspaces & UI Builder
    • ACLs & Security
    • SMTP & Outbound Email
    • Update Sets & Scoping

    The other agents

    ServiceNow Business AgentAsk your instance anything. It cannot change a thing.21 toolsServiceNow Analyst AgentDoes the everyday work. Cannot reshape the platform.29 tools

    Deploy the ServiceNow Developer Agent on your instance.

    Enterprise agents are created and assigned by your own admin, who grants access per user and sets the tier each one runs as.

    Talk to sales