Privacy Policy

    Last updated: August 2026

    This Privacy Policy explains how Shad Corporation Inc. (“Shad Corporation Inc.”, “we”, “us”, “our”), the company that operates NovusAI, collects, uses, and safeguards your information when you use novusai.org and the NovusAI service (the “Service”).

    Information we collect

    • Account: name, email, password, and — if you provide them — company and phone number.
    • ServiceNow connection: the instance URL and the credentials or OAuth access you supply so the agent can connect to and act on the instance(s) you designate.
    • Content you provide & process: the instructions and prompts you give the agent, your conversation history, and the ServiceNow data the agent reads or changes while carrying out your requests.
    • Payment data: handled by our payment processor (Stripe). We do not store full card numbers.
    • Usage & device data: log data, device identifiers, and basic analytics to operate, secure, and improve the Service.

    How we use your information

    • Provide and operate the Service — run the agent against the instance(s) you connect, remember context across your sessions, and process your subscription and payments.
    • Send transactional notifications by email and in-app.
    • Provide support, prevent fraud and abuse, and comply with legal obligations.
    • Improve and secure the Service.

    AI processing

    To run the agent, we send your instructions and the relevant ServiceNow data to AI model providers (such as Anthropic) so they can generate the agent’s responses and actions. Under their API terms, these providers process that content to serve your request and do not use it to train their models. We store your conversation history and derived context so the agent can work across sessions. For enterprise deployments configured to run within your own network on your own model, this content stays in your environment.

    Sharing your information

    We share information with service providers who help us run the Service — AI model providers, cloud hosting, payment processing, and email delivery — under appropriate confidentiality terms, and when required by law. Your ServiceNow instance is your own system; the agent acts on it only as you direct. We do not sell your personal information.

    Data retention & security

    We retain personal information for as long as your account is active or as needed to provide the Service and meet legal obligations. We use industry-standard safeguards to protect your data, though no method of transmission or storage is completely secure.

    Your rights & choices

    You can access and update your account in your settings, disconnect a ServiceNow instance at any time, adjust your notification settings, and request deletion of your account. Depending on where you are, you may have additional rights under applicable privacy laws, which we will honor.

    Canadian privacy rights (PIPEDA)

    Shad Corporation Inc. is based in Ontario, Canada, and handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You may request access to the personal information we hold about you and ask us to correct it, and you may withdraw your consent to certain processing at any time — subject to legal and contractual limits, and noting that withdrawing consent may limit our ability to provide the Service. To make a request, or to reach our Privacy Officer, email support@novusai.org. If you are not satisfied with how we handle your request, you may contact the Office of the Privacy Commissioner of Canada.

    Contact us

    Questions about this policy? Email support@novusai.org.