A ServiceNow agent that does the work, not just the talking.
Connect NovusAI to a ServiceNow instance and it plans, builds and verifies real changes — reading your actual configuration, and asking you before it writes anything.
Reads your instance directly
The agent queries your ServiceNow instance live rather than guessing from training data. Tables, fields, choice lists, business rules, workflows and user roles are read from the instance itself, so its answers describe your configuration and not a generic one.
Plans before it builds
For anything multi-step it writes the plan first — in plain language, naming records by their human labels rather than sys_ids — so you can see what it intends to do before any of it happens.
Asks before every write
No change reaches your instance without an explicit approval. Each write is described in one sentence stating what it does and to what, and you approve or decline it. Read-only work needs no approval and never changes anything.
Verifies its own work
A record being created is not proof anything works. After building, the agent re-reads the instance and checks the result — a dashboard is checked for the widgets actually bound to it, a UI change for the elements a user would really see. If verification fails it fixes the cause and checks again rather than reporting success.
Links what it built
Every record the agent creates or changes comes back as a link straight into your instance, so you can open it and look rather than take its word for it.
Remembers your instance
Corrections you make are kept and applied to later work, so the same thing does not have to be explained twice. Memory is scoped to your account.
What it builds
- Business Rules, Script Includes and client scripts
- Catalog items and record producers
- Flow Designer flows and classic workflows
- Dashboards, reports and Performance Analytics widgets
- ACLs and role configuration
- Notifications and event-driven automation
It also answers questions about an instance without changing anything — counts, lookups, why a rule is firing, what a field is used for. Read-only work never asks for approval, because there is nothing to approve.
Point it at a developer instance first.
A free ServiceNow Personal Developer Instance is the right place to start — you can watch it work end to end without touching anything that matters.