Enterprise agent
ServiceNow Business Agent
Ask your instance anything. It cannot change a thing.
Service owners, process leads, and anyone who needs answers out of ServiceNow without waiting on a report request.
- Tools available
- 21
- Of those, tools that write
- 0
- Curated ServiceNow skills
- 9
Tools the tier may not use are absent from the request entirely — the model is never told about a tool it cannot call.
Read-only, and provably so
Ask in plain English
Query any table, filter and group records, and get counts and aggregates back as answers rather than as an export you still have to interpret.
Understand the data model
Inspect tables, fields, choice lists and relationships, so a question about where something lives gets answered directly from the instance.
See approvals and delegations
List outstanding approvals and who has delegated to whom — the questions that usually mean chasing someone in chat.
Audit access
Check which roles a user actually holds, which is the question behind most access reviews.
Trace what happened
Read record history and instance logs to reconstruct why a ticket, approval, or automation behaved the way it did.
Verify dashboards and workflows
Inspect existing workflows and confirm a dashboard resolves, without touching either.
What it cannot do
- Cannot create, update, or delete any record.
- Cannot run server-side script of any kind.
- Cannot alter security, schema, or instance properties.
- Holds no write tools at all — they are absent from the request, not merely discouraged.
Checked against the instance, not just the app
Restricting the tools we hand the model is a promise; the roles on the ServiceNow account are the enforcement. This tier reports a violation if its account holds admin, security_admin, itil_admin, catalog_admin or user_admin, rather than trusting the label.
ServiceNow knowledge it works from
9 curated skills are loaded for this agent, matched to what it is allowed to do — an agent that cannot act on Business Rules is not given the Business Rules material. It also has live web access, so it can read current ServiceNow documentation when a question needs version-specific detail.
- Data Model & Tables
- ITSM Core
- CMDB & Asset Management
- Service Catalog & Request
- Knowledge Management
- Forms Views & Layouts
- Flow vs Business Rule
- Troubleshooting & Debugging
- Performance
The other agents
Deploy the ServiceNow Business Agent on your instance.
Enterprise agents are created and assigned by your own admin, who grants access per user and sets the tier each one runs as.