A ServiceNow agent that plans, verifies & builds on your instance
Connect your ServiceNow instance, ask in plain English, and watch the agent reason through the work — reading and verifying as it goes, with your approval on every change.
Prompt in, verified work out
Connect your instance
Point the agent at your ServiceNow developer instance (PDI) with a URL and credentials. It uses them only to call your instance's APIs.
Ask in plain English
Describe the outcome — “add a client script to this catalog item”, “why isn't this business rule firing”, “build a HAM reporting dashboard”.
It plans & reasons
For anything non-trivial the agent writes a short plan and reasons through it — thought, action, observation — adjusting as it learns.
Reads & verifies
It queries your instance to confirm the current state before and after acting, so it works from facts, not assumptions.
You approve changes
With Review mode on, it pauses for your approval on the plan and before every write. Nothing changes until you say so.
Executes & confirms
Approved steps run through the credentialed instance tools, then it queries them back and reports what it built.
Every action and its result stream in order — you watch it reason, act, and verify.
What it can do
Three kinds of ServiceNow work, all on your own instance.
Analysis
Counts, breakdowns, data quality, and health — asked in plain English. The agent queries live, reasons over the results, and tells you what it found.
Development
Business Rules, Script Includes, Client Scripts, UI Policies, fields, choices and reports — built with the right timing and conditions, then verified on the instance.
Architecture
Service Portal widgets and pages, dashboards, and integrations — the agent knows the record chains and builds them in the correct order.
The tools it reaches for
The agent chooses the right tool for each step. Instance changes always run through your credentialed connection — never the web.
Your instance
- Query & read records
- Create & update records
- Fields, choices & schema
- Business Rules & Script Includes
- Catalog items & Record Producers
- Reports
- Server-side scripts (gated, with approval)
Knowledge & memory
- Search curated ServiceNow knowledge
- Recall this instance & your past work
Live web
- Web search
- Read pages — docs.servicenow.com, community
- Cited sources · read transiently, never stored
Planning & skills
- Plan a multi-step build
- Pull a best-practice skill on demand
- Save working artifacts across turns
Your connectors
- Tools from MCP servers you connect
Best-practice skills, applied automatically
The agent carries curated, module-specific ServiceNow expertise. It retrieves the skills most relevant to your task up front, and can pull more mid-build when the work turns toward a new area — so it follows the right patterns for the right module without you spelling them out.
It gets better as it works
Memory and live knowledge mean the agent brings context to every turn — and your chat history follows you across devices.
Learns your instance & work
A long-term memory of what you've built and how this instance is set up — so it recalls prior context instead of starting cold each time.
Learn once, help many
Recurring ServiceNow best practices are captured as curated skills the agent applies automatically to the right task.
Current, version-aware
Live web access fills gaps with up-to-date, version-specific ServiceNow knowledge — cited, and used only for the moment.
You stay in control
Read-only by default
The agent can't change anything until you enable writes for your connection.
Approve every change
Review mode pauses for your yes on the plan and each individual write.
Full provenance
Every run traces the tools it called and the sources it used — instance vs web.
See it work on your instance
Connect a developer instance, ask for something real, and approve every change as it goes.