New to NovusAI? Your first week of job support is free — no charge on your first booking.

    Nina Petrov

    Nina Petrov

    ServiceNow CSM (Customer Service Management) Consultant

    Warsaw, Poland
    Poland·
    Joined June 2026

    ServiceNow CSM consultant helping support orgs stand up modern customer service — case management, Agent Workspace, SLAs and self-service portals.

    Technical Skills

    ServiceNow

    CSM ConfigurationCase ManagementAgent WorkspaceService PortalFlow DesignerREST Integrations

    Platform Expertise

    ServiceNow
    CSMField ServiceService PortalFlow DesignerCMDB

    Industries

    SaaSTelecom

    Education

    B.S. Computer Science

    University

    2008 – 2012

    Certifications

    ServiceNow Certified System Administrator (CSA)

    Issuer: ServiceNow

    Year: 2019

    ServiceNow CIS — CSM Consultant

    Issuer: ServiceNow

    Year: 2021

    Experience